Lucky Star Privacy Policy

What Personal Data Is Collected

Lucky Star collects personal information that users provide directly or that is generated through the use of its services. This includes, but is not limited to:

• Full name and date of birth
• Contact details such as email address and phone number
• Residential address and proof of identity documents
• Payment and financial information
• Device identifiers, IP addresses, and browsing activity on the platform
• Transaction history and account activity

Purpose of Collection

Personal data is collected for the following purposes:

• Account registration and verification
• Processing deposits, withdrawals, and other financial transactions
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
• Delivering and improving platform services
• Communicating important account-related updates
• Fulfilling legal and regulatory obligations under applicable Indian law

Technical and Organisational Protection Measures

Lucky Star employs industry-standard technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, or disclosure. These measures include:

• Encrypted data transmission using SSL/TLS protocols
• Restricted internal access to personal data on a need-to-know basis
• Regular security assessments and system audits
• Secure data storage with access controls and activity monitoring

User Rights

Users whose personal data is processed by Lucky Star have the following rights:

• Right of Access: Users may request a copy of the personal data held about them.
• Right to Correction: Users may request that inaccurate or incomplete data be corrected.
• Right to Deletion: Users may request the deletion of their personal data, subject to legal retention obligations.
• Right to Withdraw Consent: Users may withdraw consent to data processing at any time, where processing is based on consent.

Compliance with Indian Law

Lucky Star processes personal data in accordance with applicable Indian data protection requirements, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. The platform remains attentive to developments under the Digital Personal Data Protection Act, 2023, and will update its practices accordingly as relevant provisions come into force.

Personal information collected through the platform is used strictly for lawful and clearly defined purposes. Lucky Star does not process user data beyond what is necessary for the stated objectives.

Purposes of Data Use

• Account Services: Personal data is used to create, verify, and manage user accounts, including identity verification and account security.
• Transaction Processing: Financial information is used to facilitate deposits, withdrawals, and the settlement of bets and gaming activity.
• Service Improvement: Aggregated and anonymised data is used to analyse platform performance, identify technical issues, and enhance the overall user experience.
• Marketing Communications: With explicit user consent, personal data may be used to send promotional offers, updates, and relevant notifications. Users may opt out of marketing communications at any time.
• Analytics: Usage data and behavioural patterns on the platform are analysed to improve service design, content relevance, and operational efficiency.
• Regulatory Compliance: Personal data is processed as required to fulfil obligations under applicable law, including identity verification, fraud prevention, and financial reporting.

Principles of Processing

All data processing activities are conducted in accordance with the following principles:

• Lawfulness, fairness, and transparency
• Purpose limitation: data is collected for specified, legitimate purposes only
• Data minimisation: only data necessary for the stated purpose is collected
• Accuracy: reasonable steps are taken to ensure data remains accurate and current
• Storage limitation: data is retained only for as long as necessary
• Integrity and confidentiality: appropriate security measures are maintained at all times

How Users Can Access Their Data

Users may submit a written request to Lucky Star to access the personal information held about them. Upon verification of identity, the platform will provide the requested information within a reasonable timeframe as required by applicable law.

Correcting Personal Information

If a user identifies that their personal data is inaccurate, outdated, or incomplete, they may contact the support team to request a correction. The platform will process such requests promptly and confirm the update once completed.

Requesting Deletion of Data

Users may request the deletion of their personal data by contacting Lucky Star directly. Such requests will be processed subject to any legal, regulatory, or contractual obligations that may require the platform to retain certain records for a specified period.

Consent to Security and Payment Processing

By registering and using the Lucky Star platform, users acknowledge and consent to the following:

• Personal and financial information may be subject to identity verification and security checks conducted by the platform or its authorised service providers.
• Payment data may be processed by third-party payment service providers engaged by Lucky Star for the purpose of facilitating financial transactions.
• These processing activities are necessary for the secure and lawful operation of the platform’s services.

Users who do not agree with these terms are advised not to use the platform.

Lucky Star operates an online gaming platform intended exclusively for individuals who are 18 years of age or older. Access to the platform, including registration and participation in any real-money activity, is strictly prohibited for minors.

Age Verification

The platform requires users to submit valid identity documents as part of the registration and verification process. However, Lucky Star acknowledges that it is not always technically possible to confirm a user’s age independently without the submission of such documents. Users are responsible for providing accurate information during registration.

Handling of Data Belonging to Minors

In the event that Lucky Star becomes aware that personal data has been collected from a minor without appropriate parental or guardian consent, the platform will take immediate steps to delete such data from its records. Parents or legal guardians who believe that their child has registered on the platform or submitted personal information are encouraged to contact Lucky Star without delay. The relevant account and associated data will be reviewed and removed in accordance with this policy.

Lucky Star operates with the support of service providers and business partners located in various countries. As a result, personal data collected through the platform may be transferred to, stored in, or processed in jurisdictions outside India where these partners conduct their operations.

Basis for International Transfers

By accessing and using the Lucky Star platform, users provide their informed consent to the transfer of their personal data to countries outside India for the purposes described in this policy. Such transfers are carried out only where necessary for the delivery of services or fulfilment of legal obligations.

Confidentiality Obligations of Partners

All third-party partners and service providers who receive personal data from Lucky Star are contractually required to maintain appropriate levels of data confidentiality and security. These partners are not permitted to use personal data for purposes other than those for which it was shared. Lucky Star takes reasonable steps to ensure that international data transfers are handled in a manner consistent with applicable data protection standards.

This Privacy Policy constitutes a legally binding document that governs the relationship between Lucky Star and its users with respect to the collection, processing, and protection of personal data.

Scope and Application

The terms of this disclaimer may alter the scope or legal effects of specific provisions within this policy, depending on the manner in which a user interacts with the platform. The disclaimer applies from the moment a user accepts this policy, whether through:

• Electronic signature or acknowledgement during registration
• Active acceptance via a checkbox or confirmation prompt on the platform
• Continued use of the platform following notification of the policy

Limitation of Liability

Lucky Star makes all reasonable efforts to ensure the accuracy and completeness of this policy. However, the platform does not accept liability for circumstances beyond its reasonable control that may affect the processing or security of personal data. Users are encouraged to take their own precautions when accessing the platform, including using secure networks and protecting their login credentials.

What Cookies Are

Cookies are small text files that are placed on a user’s device when they visit a website. These files store certain information about the user’s interaction with the platform and are retrieved during subsequent visits to enable a more consistent experience.

How Lucky Star Uses Cookies

The platform uses cookies for the following purposes:

• Statistical Analysis: Cookies help collect anonymised data about how users navigate the platform, which pages are visited most frequently, and how long users remain on specific sections.
• Behavioural Analysis: Information gathered through cookies allows the platform to understand user preferences and improve the relevance of content displayed.
• Personalisation: Cookies enable the platform to remember user settings, language preferences, and login status across sessions.
• Service Improvement: Insights derived from cookie data are used to identify areas where the platform can be optimised for better performance and usability.

Cookie Retention Period

Cookies placed by Lucky Star are retained for a period of up to one year from the date of placement, unless a user clears their browser cookies prior to this period.

Managing Cookie Preferences

Users may manage or disable cookies through their browser settings at any time. Please note that disabling certain cookies may affect the functionality of the platform and limit access to some features.

By accessing, registering on, or using any services offered through the Lucky Star platform, users are deemed to have read, understood, and accepted the terms set out in this Privacy Policy in full.

Current Version Prevails

This Privacy Policy represents the most current and authoritative version of Lucky Star’s data protection commitments. In the event of any inconsistency between this version and any previous versions, the terms of the current document shall prevail.

Policy Updates

Lucky Star reserves the right to update or amend this Privacy Policy at any time. Users will be notified of material changes through the platform or via registered contact details. Continued use of the platform following such notification constitutes acceptance of the revised policy. Users are encouraged to review this document periodically to remain informed of any changes.

When Personal Data Is Shared

Lucky Star may share personal data with third parties under the following circumstances:

• Legal Obligations: Where disclosure is required by law, court order, or regulatory directive, personal information may be provided to the relevant authorities.
• Dispute Resolution: In the event of a legal dispute involving a user’s account or activity on the platform, relevant personal data may be shared with legal representatives, arbitration bodies, or judicial institutions.
• Contractual Arrangements: Personal data may be shared with service providers, payment processors, and other partners with whom Lucky Star has entered into formal agreements for the delivery of platform services.

Transparency Regarding Third Parties

Where a list of third-party recipients is published on the platform, that list reflects the current partners with whom data may be shared. In cases where specific recipients are not listed, Lucky Star will inform users of the purpose and general scope of the data sharing arrangement at the time of disclosure.

Consent Through Use

By submitting personal information and using the platform’s services, users provide their consent to the sharing of their data with third parties as described in this section. This consent is limited to the purposes outlined above and does not permit third parties to use personal data for unrelated purposes.

The Lucky Star platform may contain links to third-party websites for informational or promotional purposes. These external websites are operated independently and are governed by their own privacy policies and data protection practices.

No Responsibility for External Websites

Lucky Star does not exercise control over the content, data collection practices, or privacy standards of any external websites accessible through links on the platform. The platform is not responsible for how personal data is collected, processed, or used by such third-party websites.

User Caution

Users are advised to exercise caution when navigating away from the Lucky Star platform to external websites. Before providing any personal information on a third-party website, users should review the privacy policy of that website carefully. Lucky Star cannot guarantee the security or integrity of data shared with external platforms.