Play Responsibly on Lucky Star

Gambling always carries the risk of financial loss. No outcome is guaranteed, and no strategy eliminates that risk entirely.

Responsible gambling means staying aware of that risk and making informed choices at every step. Lucky Star supports players in managing their betting behaviour so that gambling remains a source of entertainment and does not affect financial or emotional wellbeing.

How to Keep Gambling Safe

• Set a budget before you play. Decide in advance how much you are prepared to spend and do not exceed that amount.
• Treat losses as a cost of entertainment. Do not chase losses in an attempt to recover spent funds.
• Use time limits. Set a fixed duration for your sessions and log off when that time is up.
• Keep gambling separate from daily finances. Never use money reserved for rent, bills, food, or other essential expenses.
• Avoid gambling under stress or emotional pressure. Gambling is not a suitable way to cope with difficult emotions or financial hardship.
• Take regular breaks. Stepping away from a session helps maintain a clear perspective.
• Use the account tools available to you. Deposit caps, wagering limits, and self-exclusion features are there to protect you.
• Stay informed. Learn about the odds of the games you play and accept that the house always holds a statistical advantage.

Gambling addiction can develop gradually. It is important to be aware of the signs so that help can be sought at the earliest opportunity.

The following indicators may suggest that gambling has moved beyond healthy limits:

• Spending more money on gambling than originally intended, on a regular basis
• Feeling unable to stop or reduce betting activity despite wanting to
• Continuing to gamble after suffering significant financial losses
• Borrowing money or selling possessions to fund gambling
• Neglecting work, studies, or family responsibilities because of time spent gambling
• Feeling restless, irritable, or anxious when not gambling
• Lying to friends or family members about the extent of gambling activity
• Using gambling as a way to escape personal problems, stress, or low mood
• Failed attempts to cut back or stop gambling entirely
• Experiencing deteriorating mental health, including anxiety or depression, linked to gambling behaviour

Gambling addiction is a recognised condition that requires attention and support. If any of the above signs feel familiar, it is advisable to seek guidance without delay.

Addiction to gambling can be managed with the right support and practical measures. The following steps can help you regain control.

• Acknowledge the problem. Accepting that gambling has become harmful is the first and most important step toward recovery.
• Use self-exclusion. Lucky Star offers a self-exclusion option that restricts access to your account for a set period. This tool is available in your account settings.
• Set strict deposit and wagering limits. Applying financial caps through your account reduces the opportunity to overspend.
• Activate cooling-off periods. A temporary break from the platform can help interrupt compulsive patterns.
• Seek professional counselling. Trained therapists and counsellors who specialise in addiction can provide structured support.
• Contact a gambling helpline. Confidential telephone and online support is available at no cost through dedicated organisations.
• Talk to someone you trust. Sharing your situation with a family member or close friend can reduce isolation and encourage accountability.
• Remove access to funds used for gambling. Limiting availability of discretionary money can reduce the temptation to place bets.
• Replace gambling time with other activities. Structured hobbies, physical exercise, and social engagement can help fill the time previously spent gambling.
• Track your progress. Keeping a record of days without gambling and noting improvements in finances and wellbeing can reinforce positive change.

Professional help is available for those affected by gambling addiction in India. Reaching out to a dedicated organisation can be a vital step toward recovery.

The following organisations offer confidential support and guidance:

• iCall (TISS) – A psychosocial helpline run by the Tata Institute of Social Sciences. Offers counselling by trained mental health professionals. Website: icallhelpline.org
• Vandrevala Foundation Helpline – Provides free, 24/7 mental health support across India. Helpline: 1860-2662-345. Website: vandrevalafoundation.com
• National Mental Health Helpline (Kiran) – A Government of India initiative offering free counselling and mental health support. Helpline: 1800-599-0019
• Gamblers Anonymous India – A fellowship of individuals who share their experience to help one another recover from problem gambling. Website: gamblersanonymous.org
• Fortis Stress Helpline – Provides mental health support including issues related to compulsive behaviour. Helpline: 8376804102

All services listed above are confidential. Contacting any of these organisations is a positive and constructive step.

If you are experiencing difficulties related to gambling, the Lucky Star support team is available to assist you. The team can guide you through available protective tools, including self-exclusion, deposit limits, and account restrictions.

You may reach the support team through the following channels:

• Live Chat – Available directly on the Lucky Star website. Responses are provided promptly during operating hours.
• Email – Send a detailed message to the official support email address listed in the Help section of the website. Replies are typically provided within 24 hours.
• Help Centre – The FAQ and Help section of the site contains step-by-step guidance on activating responsible gambling tools independently.