Lucky Star Rules and Regulations in India

By creating an account and using the Lucky Star platform, you enter into a binding agreement with the operator. These terms apply to all services available on the platform, including sports betting, casino games, bonuses, and any other features offered to users in India.

User Eligibility

• You must be at least 18 years of age to register and use the platform.
• You must be legally permitted to participate in online betting activities under the laws applicable to your jurisdiction.
• Only one account per person is allowed. Duplicate accounts may be suspended or permanently closed.
• Accounts may not be opened on behalf of another individual.

User Agreement

By completing registration, you confirm that:

• All information provided during account creation is accurate and complete.
• You are using the platform solely for personal, non-commercial purposes.
• You accept full responsibility for all activity conducted through your account.

Platform Modifications

Lucky Star reserves the right to modify, suspend, or discontinue any part of its services at any time without prior notice. This includes changes to available betting markets, bonus structures, odds, and platform features. Users will be notified of significant changes to these terms where reasonably practicable.

Acceptable Use

Users are prohibited from:

• Using automated software, bots, or scripts to interact with the platform.
• Engaging in any form of fraud, collusion, or manipulation of betting outcomes.
• Attempting to exploit technical errors or system vulnerabilities.
• Using the platform for any unlawful activity.

Intellectual Property

All content on the platform, including text, graphics, logos, and software, is the exclusive property of the operator or its licensors. Reproduction, distribution, or commercial use of any platform content without prior written authorisation is strictly prohibited.

Limitation of Liability

The platform is not liable for losses arising from service interruptions, technical faults, or force majeure events. Users accept that betting carries inherent financial risk, and the platform does not guarantee any specific outcomes or returns.

All bets placed on the platform are subject to the following rules. Users are advised to read this section in full before placing any bet.

Eligibility to Bet

• You must have a verified, funded account in good standing to place bets.
• Bets placed by users whose accounts have been suspended or restricted will be voided.
• Participation in specific betting markets may be restricted based on your location or account status.

Bet Acceptance

• A bet is confirmed only after the platform generates and displays a unique bet reference number.
• The platform reserves the right to decline or limit any bet at its sole discretion, including bets that exceed set risk thresholds or involve suspicious activity.
• Odds displayed at the time of bet placement are subject to change until the bet is fully confirmed.

Betting Limits

Specific limits are displayed within each betting market and may be adjusted at any time.

Calculation of Wins and Losses

• Winnings are calculated based on confirmed odds at the time of bet acceptance multiplied by the stake amount.
• For accumulator or combination bets, all selections must be correct for the bet to be settled as a win.
• In the event of a void selection within an accumulator, the odds for that selection are removed and the remaining selections stand.

Betting Restrictions

The platform may impose restrictions on specific users, accounts, or markets, including:

• Reduced maximum stake limits for accounts with patterns of consistent winning.
• Temporary suspension of betting on specific events during investigation of integrity concerns.
• Geographic restrictions on certain event types in accordance with legal requirements.

Cancellation Policy

• Once a bet is confirmed and a reference number is issued, it cannot be cancelled by the user.
• The platform may cancel bets in circumstances including: duplicate bets placed due to technical error, bets placed on events that have already concluded, or where there is evidence of system manipulation.
• In the event of event cancellation or postponement, bets will be settled according to the applicable sporting rules for that market.

All financial transactions on the platform are governed by the following rules. Users must ensure their account is verified before initiating deposits or withdrawal requests.

Deposits

• Deposits must be made using payment methods registered in your own name. Third-party deposits are not permitted.
• The minimum deposit amount varies by payment method and is displayed at the time of transaction.
• Deposits are generally credited to your account within the timeframes outlined below.

Withdrawals

• Withdrawal requests are processed subject to identity verification and compliance checks.
• Funds may only be withdrawn to a payment method previously used for a deposit or to a verified account in your name.
• The platform reserves the right to request additional documentation before processing any withdrawal.

Available Payment Methods and Timeframes

Timeframes are indicative and may vary based on your bank or payment provider.

Fees

• The platform does not charge fees on standard deposits or withdrawals.
• Your bank or payment provider may apply their own transaction fees, for which the platform holds no responsibility.

Identity Verification (KYC)

Before processing withdrawals, users must complete identity verification by submitting:

• A government-issued photo ID (Aadhaar card, PAN card, or passport).
• Proof of address dated within the past three months.
• Proof of ownership of the payment method used.

Failure to provide the required documentation within a reasonable timeframe may result in withdrawal delays or cancellation.

Transaction Restrictions

• Transactions associated with fraudulent activity or suspicious patterns will be held pending investigation.
• The platform reserves the right to reverse or cancel any transaction where there is evidence of policy violation.
• Deposits made through unauthorised or flagged payment sources may be returned and the associated account reviewed.

Cancellation of Transactions

• Pending deposit transactions may be cancelled by contacting support before the transaction is processed.
• Withdrawal requests that have not yet been processed may be cancelled by the user through their account settings.
• Once a withdrawal has been approved and dispatched, it cannot be recalled.

Lucky Star is committed to promoting safe and responsible betting practices. The platform provides a range of tools to help users maintain control over their gambling activity.

Available Responsible Gambling Tools

Deposit Limits
Users may set daily, weekly, or monthly deposit limits through their account settings. Once set, limits take effect immediately and can only be increased after a mandatory cooling-off period.

Loss Limits
Users can define the maximum amount they are prepared to lose within a specified period. This tool helps prevent unplanned financial exposure.

Session Time Limits
Users may restrict the duration of individual betting sessions. Once the set time is reached, the session will end automatically.

Self-Exclusion
Users who feel their betting behaviour requires a more significant intervention may apply for self-exclusion. Self-exclusion options are available for periods ranging from a set number of weeks to indefinite exclusion. During self-exclusion, access to the account and all betting services is suspended.

Reality Checks
Periodic notifications can be enabled to remind users of the time elapsed during a session.

Self-Assessment

Users concerned about their betting habits are encouraged to use the self-assessment questionnaire available in the responsible gambling section of the account settings. This tool is designed to help identify signs of problematic gambling behaviour.

Support Resources

If you or someone you know requires assistance with gambling-related issues, the following organisations provide confidential support:

• iCall India: A psychological counselling service offering support for behavioural concerns, including gambling.
• Vandrevala Foundation Helpline: 1860-2662-345, available 24 hours, 7 days a week.
• iGaming India responsible gambling resources: Accessible through the platform's help centre.

Users may also contact the platform's support team directly to activate any responsible gambling tool or to seek a referral to appropriate resources.

Minors

The platform strictly prohibits access by users under 18 years of age. Account holders are responsible for ensuring that no minor gains access to their account or funds.

Lucky Star maintains a strict anti-money laundering (AML) framework in accordance with applicable financial regulations. The platform is legally obligated to prevent the use of its services for money laundering, terrorism financing, or any other illicit financial activity.

Legal Obligations

The platform operates in compliance with internationally recognised AML standards and cooperates fully with regulatory authorities and law enforcement agencies when required. All users are subject to these obligations as a condition of using the platform.

Know Your Customer (KYC) Procedures

All users are required to complete identity verification before accessing full platform features, including withdrawals. The KYC process involves:

• Submission of a valid government-issued identity document.
• Proof of residential address.
• Verification of the payment method used for funding the account.
• In some cases, proof of source of funds may be requested for high-value transactions.

KYC documentation is reviewed by the platform's compliance team. Users are obligated to provide accurate and current information at all times.

Transaction Monitoring

All transactions on the platform are subject to automated and manual monitoring. The platform's systems are configured to detect:

• Unusually large or frequent transactions inconsistent with normal account activity.
• Deposits and withdrawals involving multiple payment methods or accounts.
• Structured transactions designed to avoid reporting thresholds.
• Patterns of account activity associated with money laundering typologies.

Suspicious Activity Reporting

Where suspicious activity is identified, the platform's compliance team is obligated to file reports with the relevant financial intelligence authorities. Users will not be informed of any such report, as disclosure is prohibited under applicable law.

Consequences of Policy Violations

Users found to be in breach of the platform's AML policy may be subject to:

• Temporary suspension of account access pending investigation.
• Permanent account closure.
• Freezing of funds held in the account pending legal review.
• Reporting to law enforcement and regulatory bodies.

The platform reserves the right to retain documentation and transaction records for a minimum period as required by applicable law, and to cooperate with any official investigation.

Lucky Star takes the privacy of its users seriously and is committed to handling personal data in a transparent, lawful, and secure manner. This section outlines what data is collected, how it is used, and the rights available to users regarding their personal information.

Data Collected

The platform collects personal data during registration, account use, and financial transactions. This includes:

• Identity Data: Full name, date of birth, nationality, and government-issued ID details.
• Contact Data: Email address, phone number, and residential address.
• Financial Data: Payment method details, transaction history, and account balances.
• Technical Data: IP address, device identifiers, browser type, and login activity.
• Usage Data: Betting history, session duration, and platform interaction patterns.

Purpose of Data Use

Personal data is collected and processed for the following purposes:

• Account registration and verification.
• Processing deposits, withdrawals, and bet settlements.
• Compliance with legal and regulatory obligations, including KYC and AML requirements.
• Fraud detection and prevention.
• Communicating account-related notifications and updates.
• Improving platform services and user experience.

Data Sharing

User data is not sold to third parties. Data may be shared with:

• Regulatory authorities and law enforcement where legally required.
• Payment service providers for the processing of transactions.
• Third-party identity verification and fraud prevention services.
• Technology partners operating under strict confidentiality agreements.

User Rights

As a user of the platform, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data held about you.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your data, subject to legal retention obligations.
• Right to Restrict Processing: You may request that your data be used only for limited purposes in certain circumstances.
• Right to Data Portability: You may request that your data be provided in a structured, machine-readable format.

Requests relating to personal data rights may be submitted through the platform's support centre. The platform will respond within the timeframe required by applicable data protection regulations.

Data Retention

Personal data is retained for the duration of the account relationship and for such additional period as required by law, typically a minimum of five years following account closure.

Lucky Star employs a comprehensive set of technical and organisational security measures to protect the platform, user accounts, and all financial transactions from unauthorised access, data breaches, and fraud.

Data Encryption

• All data transmitted between users and the platform is protected using Transport Layer Security (TLS) encryption.
• Sensitive personal and financial data stored on platform servers is encrypted using industry-standard protocols.
• Payment data is handled in accordance with applicable payment security standards.

Two-Factor Authentication (2FA)

Users are strongly encouraged to enable two-factor authentication on their accounts. When activated, account access requires:

1. Your standard login credentials (username and password).
2. A one-time verification code sent to your registered mobile number or authentication application.

Two-factor authentication significantly reduces the risk of unauthorised account access, even if login credentials are compromised.

Continuous Activity Monitoring

The platform operates continuous monitoring systems designed to:

• Detect unusual login attempts, including access from unrecognised devices or geographic locations.
• Identify suspicious transaction patterns or betting activity inconsistent with your account history.
• Flag potential account takeover attempts for immediate review by the security team.

When unusual activity is detected, the platform may temporarily restrict account access and contact you through your registered communication channels for verification.

Organisational Security Measures

• Access to user data is restricted to authorised personnel on a need-to-know basis.
• All staff with access to sensitive data are subject to confidentiality obligations and regular security training.
• The platform conducts periodic security assessments and vulnerability testing to identify and address potential risks.

User Responsibilities

To maintain the security of your account, you are advised to:

• Use a strong, unique password and change it periodically.
• Never share your login credentials with any third party.
• Log out of your account after each session, particularly on shared devices.
• Report any suspected unauthorised access to the support team immediately.

The platform cannot be held responsible for security breaches resulting from a user's failure to follow these guidelines.